Returns & Refunds Policy

At Blacknificent AF, we value your satisfaction with every purchase. Our Return and Refund Policy is designed to ensure transparency and convenience for our customers. Please review the policy carefully to understand your rights and responsibilities.

IF YOU ARE NOT ENTIRELY SATISFIED WITH YOUR PURCHASE, WE’RE HERE TO HELP.

Please note that because of the nature of these items (custom, personalized and made on demand items), unless they arrive damaged, defective or significant different (include wrong color, wrong size, visible defected print), we can’t accept the return or the exchange.
After making your purchase,  your order will go into production, you acknowledge and agree that you have no rights to amend or cancel order. This will allow us to pack your orders efficiently and to minimize errors.

Defective or Incorrect Items

If you receive a defective item, one with poor print quality, or an item that differs from its description, we will replace it at no additional cost.

  • Timeframe for Reporting Issues: All issues must be reported within 7 days of receiving the product.
  • How to Report: Email our customer service team at [email protected] with the following:
    • A photo of the product received.
    • Detailed shots highlighting the issue.
  • Review Process:
    • Our team will assess your claim within 3-5 business days.
    • If approved, we will arrange a replacement free of charge.

Returns Due to Customer Error

We generally do not accept returns resulting from customer errors, such as the incorrect selection of sizes, designs, or colors.

  • Condition for Return:
    • damaged, defective or significant difference (include wrong color, wrong size, visible defected print)
    • unused and in the same condition that you received it
    • in the original packaging
    • Your item needs to have the receipt or proof of purchase.
  • Timeframe: Returns due to customer errors must be requested within 7 days of receiving the product.

Non-Returnable Items

The following items are non-returnable:

  • Sale items.
  • Gift cards.

Return Shipping Costs

  • Customers are responsible for all return shipping costs.
  • Non-Refundable: Shipping costs, including those for original delivery, are non-refundable.
  • Shipping Method: For items valued over $99, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.

Refunds

Refunds are available under specific conditions:

  • Eligibility:
    • Only regular-priced items are eligible for refunds. Sale items are non-refundable.
    • Items must meet the return condition criteria to qualify for a refund.
  • Processing Time:
    • Once your return is received and inspected, we will notify you of approval or rejection.
    • Approved refunds will be processed within 3-10 business days.
  • Late or Missing Refunds:
    • Check your bank account and contact your credit card company, as processing times may vary.
    • If issues persist, contact us at [email protected].

Exchanges

We replace items only if they are defective or damaged.

  • Eligibility for Exchanges:
    • The item must be in its original condition, unused, and reported within 7 days of receipt.
  • How to Request:
    • Email [email protected] with details and photos of the defective or damaged item.
    • Our team will review your request and provide further instructions.

Gifts

  • Gifted Items:
    • If marked as a gift at the time of purchase, you’ll receive a gift credit for the value of the return upon receipt of the item.
  • Non-Gifted Items:
    • Refunds will be issued to the original purchaser.

Unauthorized Returns

  • Items returned without prior approval or not meeting the specified return conditions will not be eligible for a refund or exchange.

Contact Information

For any questions or further assistance, please contact us at:

Note: This policy is subject to change without prior notice. Please review it periodically for updates.